Asian Spectator

FWD celebrates unrivalled success as biggest insurance winner at Bloomberg Businessweek Financial Institution Awards 2018

  • Written by FWD

10 prestigious awards recognise insurer's comprehensive product proposition, digital strength and customer experience prowess


HONG KONG, CHINA - Media OutReach[1] - 31 May 2018 - FWD Hong Kong[2] ('FWD') was honoured with 10 prestigious awards at the Bloomberg Businessweek Financial Institution Awards 2018 ceremony, including five Excellence Awards and five Outstanding Awards, the most in the insurance category this year.

 FWD celebrates unrivalled success as biggest insurance winner at Bloomberg Businessweek Financial Institution Awards 2018
FWD's team celebrating unrivalled success as the most awarded insurer at the Bloomberg Businessweek Financial Institution Awards this year.

FWD celebrates unrivalled success as biggest insurance winner at Bloomberg Businessweek Financial Institution Awards 2018

The 10 awards won by FWD in the Bloomberg Businessweek Financial Institution Awards 2018.

In addition to 'InsurTech Company of the Year' Excellence Award, FWD also clinched the Excellence and Outstanding Awards for its ambitious InsurTech initiatives, innovative products and services, and leading customer service.


Ken Lau, FWD Managing Director of Greater China and Hong Kong Chief Executive Officer, said, "We are delighted by the outstanding results of the Bloomberg Businessweek Financial Institution Awards 2018. These multiple honours go a long way towards recognising the competitiveness, innovative nature and overwhelmingly positive market response to FWD's innovative products and services, attentive customer service, and trailblazing InsurTech initiatives. This significant achievement, which handsomely rewards our efforts across the company, would not have been achieved without our teams' passionate and constant dedication to our customers, and exceptional drive to consistently surprise and surpass market expectations."


FWD's 10 awards include:

  • FWD Drivamatics, the disruptive mobile app that rewards safe driving behaviour with competitive premiums, was once again widely praised for having challenged the status quo, claiming two Excellence Awards;
  • CANsurance cancer protection plan, providing future-proof and tangible benefits at affordable premiums, also earned two Excellence Awards for its competitiveness and the quality of its related marketing campaign, while the associated CANsurance series won an Outstanding Award in the health & protection category;
  • Digital commerce platform iFWD was recognised with an 'InsurTech Company of the Year' Excellence Award for its unrivalled success (iFWD had a 55% market share in Hong Kong's online direct life insurance market in 2017) in making customer experience of insurance products and services enjoyable, convenient and rewarding;
  • Crisis XDefender Supreme, which has generated impressive sales since its launch in July 2017, together with Life Impact Reliever, was awarded an Outstanding Award in the critical illness category; PREMIER THE ONECierge, the market's first pan-Asian, one-stop health management service for which FWD has partnered with numerous medical facilities across the region, also won an Outstanding Award;
  • Experiential platform FWD MAX, a customer engagement initiative where community members get access to content, rewards and experiences that are relevant to their passions, was rewarded with an Online platform Outstanding Award;
  • FWD's customer service was also acclaimed for its flexible and convenient multi-touch point approach, encompassing insurance solutions centres, 24-hour personalised Tele-claims Ambassadors, chatbots, 7-Eleven claims pay-outs, a one-stop eServices app and an online portal in addition to traditional channels.


Table: List of awards received by FWD at the Bloomberg Businessweek Financial Institution Awards 2018




Digital innovation

FWD Drivamatics app


Integrated marketing (product/service)

CANsurance cancer protection plan


InsurTech company of the year



Medical care

CANsurance cancer protection plan


Mobile application usability

FWD Drivamatics app


Critical illness

Crisis XDefender Supreme / Life Impact Reliever


Cross border insurance service



Customer service

Customer service


Health & Protection

CANsurance series


Online platform



About the Bloomberg Businessweek Financial Institution Awards 2018

The Financial Institution Awards are hosted annually by iconic finance magazine Bloomberg Businessweek/Chinese. In 2018, 10 judges from the industry and academia assessed submissions from the banking, insurance and investment banking sectors and ranked them according to four criteria, namely market performance, growth, development, and business strategy.


About FWD Hong Kong & Macau

FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies -- FWD Life Insurance Company (Bermuda) Limited is rated "A3" by Moody's and "A" by Fitch; and FWD General Insurance Company Limited is rated "A" by Fitch.


FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.


Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group.


For more information please visit WWW.FWD.COM.HK[3] and WWW.FWD.COM.MO[4].


  1. ^ Media OutReach (
  2. ^ FWD Hong Kong (WWW.FWD.COM.HK)

Authors: FWD

Read more

Amsted Global Solutions Expands in Australia

CHICAGO, July 8, 2020 /PRNewswire/ -- Amsted Global Solutions, a premier provider of large, highly complex castings, springs and components for robust industrial applications, is announcing ...

Guru App for Microsoft Teams: Keeping You Connected, Engaged, ...

PHILADELPHIA, July 8, 2020 /PRNewswire-AsiaNet/ -- Guru, the collaborative knowledge management solution where answers find you, today announced its new Guru App for Microsoft Teams. With th...

Anywhere365 Acquires PeterConnects to Further Expand Its Cloud...

ATLANTA, LONDON, BRUSSELS, and ROTTERDAM, Netherland, July 8, 2020, /PRNewswire-AsiaNet/-- Anywhere365, the leading provider for Enterprise Dialogue Management and a pioneer in customer serv...

Dynata Named #2 "Data Analytics Provider" In 2020 GRIT Top 50

DALLAS, July 8, 2020 /PRNewswire-AsiaNet/ -- -- Industry survey ranks most dynamic and innovative companies in data, insights and market researchDynata (

Qkids Releases New App Updates to Boost Children's English-lea...

SHENZHEN, China, July 7, 2020 /PRNewswire-AsiaNet/ -- - Multi-language support includes Chinese, English, Japanese, Korean and Turkish.Qkids, a leading online education platform, released ne...

Supermicro Ranks at the Top Globally for its IoT Edge Server...

SAN JOSE, Calif., July 7, 2020 /PRNewswire-AsiaNet/-- -- Supermicro Selected by VDC Research Based on the Highest Customer Satisfaction Survey Results for its Application-Optimized Products ...

Virtual Movie Production Comes to Australia

LOS ANGELES, July 7, 2020 /PRNewswire-AsiaNet/ -- --Global Leader Stargate Studios to Open at AMPCO Studios in AdelaideAustralian screen production company AMPCO Studios and Los Angeles-base...

Air Products, ACWA Power and NEOM Sign Agreement for $5 Billio...

LEHIGH VALLEY, Pa., July 7, 2020 /PRNewswire-AsiaNet/ -- -- The World's Largest Green Hydrogen Project Will Supply 650 Tons Per Day of Carbon-Free Hydrogen for Transportation Globally and Sa...

Lexus Premieres New LS

Toyota City, Japan, Jul 7, 2020 - (JCN Newswire) - Lexus premiered the updated version of its flagship sedan, the LS, and announced that sales in Japan begin late 2020.Lexus LSThe first-gen...

Wuhan Development Zone attracts nearly 90 bln yuan in post-epi...

WUHAN, China, July 7, 2020 /Xinhua-AsiaNet/-- Wuhan held the first post-epidemic large-scale investment promotion activity in south China's economic hub Shenzhen on July 1. Market entities o...

!important - The First App that Could Save Your Life

BERKELEY, California, July 7, 2020 /PRNewswire-AsiaNet/ -- -- Free Mobile App from Silicon Valley Protects Pedestrians from Connected Vehicles.Of all 250,000 pedestrian fatalities a year, 65...

Dinosaur Train Records 500 Million Viewers on China's IPTV Pla...

SINGAPORE, July 7, 2020 /PRNewswire-AsiaNet/-- Dinosaur Train, a highly celebrated, Emmy Nominated Children's animated series, is co-produced and co-invested by Sparky Animation and The Jim ...

Premium Passports Lose Their Shine in a Post-pandemic World

LONDON, July 7, 2020, /PRNewswire-AsiaNet/-- As parts of the globe cautiously begin to open up, the focus is on what travel freedom and global mobility will look like in a post–Covid-1...

JTI Announces New Equal Family Leave Policy

GENEVA, July 7, 2020 /PRNewswire-AsiaNet/ -- JTI (Japan Tobacco International) has launched a global equal family leave policy for all its employees, which goes beyond national family leave ...

Hikvision introduces dedicated series in its DeepinView camera...

HANGZHOU, China, July 7, 2020 /PRNewswire-AsiaNet/ -- - Cameras in this Dedicated Subseries come equipped with multiple dedicated algorithms that can be selected and engaged discretely based...

OpenSynergy Collaborates With Google and Qualcomm on Virtualiz...

BERLIN, July 7, 2020 /PRNewswire-AsiaNet/ -- OpenSynergy, today announced its yearlong collaboration with Google and Qualcomm on a reference platform with a virtualized Android Automotive OS...

VIB AGM: Journey to a large scale and quality retail banking

HANOI, Vietnam, July 7, 2020 /PRNewswire-AsiaNet/-- The Annual General Meeting (AGM) of Vietnam international bank (VIB) was held on June 30, 2020 in HoChiMinh City. The meeting passed all t...

CenturyLink Expands Cloud Alliance with Dell and VMware in Asi...

SINGAPORE, July 7, 2020 /PRNewswire-AsiaNet/-- -- CenturyLink to offer customers in region unmatched hybrid cloud capabilities and flexibilitybased on Dell and VMware cloud solutions Century...

Ecotrade Group Highlights Its Digital Catalytic Converter Pric...

BANGKOK, July 7, 2020 /PRNewswire-AsiaNet/-- Ecotrade Group[] recently acknowledged the growing popularity of its free pricebook app. Compatible w...

News Company Media Core

Content & Technology Connecting Global Audiences

More Information - Less Opinion