Quality HealthCare and PolyU School of Accounting and Finance Launch Strategic RPA Internship to Drive Healthcare Innovation and Develop Future Talent

Quality HealthCare and PolyU School of Accounting and Finance Launch Strategic RPA Internship to Drive Healthcare Innovation and Develop Future Talent

In this internship, six PolyU AF students are working across five QHMS departments to develop and implement nine RPA use cases, with additional projects in reserve. These automations are expected to contribute to a combined monthly saving of approximately 1,600 man-hours¹, providing measurable improvements in internal productivity.

Key areas of focus of the internship include:

• Clinic report digitisation – Automating the generation and handling of internal reports across 20 clinics (approx. 1,320 hours/month¹).
• Billing query management – Streamlining billing-related administrative queries (approx. 120 hours/month¹).
• Amendment form handling – Automating the processing of 100+ scanned amendment forms from clinics to the billing system.

Designed specifically for business undergraduates, the internship provides the students with an opportunity to apply their analytical and process improvement skills in a live healthcare setting. Unlike traditional tech internships, this programme equips students from non-technical backgrounds to contribute meaningfully to automation projects.

Each student will take part in a 24-week internship over two semesters, dedicating approximately 10 to 14 hours per week to the project. Throughout the programme, they will gain hands-on exposure to Quality HealthCare's business operations and processes, and contribute to the design and development of automation robots with an objective to enhance efficiency and foster innovation.

Prior to the internship, students are required to complete a five-day training course on RPA. This course covers the fundamentals of automation design, development, and deployment, and equips them with the technical foundation needed to contribute effectively under supervision during the internship.

The internship deliverables include:

• Term 1: Initial RPA bots and interim reports
• Term 2: Finalised bots, process documentation, and summary reports

Beyond skill development, the RPA internship fosters a broader innovation mindset within QHMS. The initiative encourages staff to explore process improvement opportunities and engage with digital tools that enhance internal workflows.

Looking ahead, QHMS plans to deepen its collaboration with academic institutions in Hong Kong by expanding internship and applied learning opportunities. These initiatives will support a wider range of innovation and operational improvement projects across different functions. By partnering with more higher education institutions in Hong Kong and nurturing future talent, QHMS aims to contribute to workforce readiness in Hong Kong and foster a culture of continuous improvement within healthcare service operations.

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References

1. ^{^} Media OutReach Newswire (www.media-outreach.com)