Bosses listened to their workers about how e-commerce should work during the pandemic. That should continue.
- Written by Sebastiaan van Doorn, Senior Lecturer, Warwick Business School, University of Warwick

The Jakarta Composite Index slumped to around 3,900 in March 2020 – when the first COVID-19 cases were detected in Indonesia – compared to 6,300 at the beginning of the year.
Although the index managed to rebound, Indonesia has been hard hit by the global pandemic and firms have had to drastically...