TDCX retains rank as the top Southeast Asian outsourced CX provider

Written by TDCX

SINGAPORE - Media OutReach Newswire ^[1] - 7 May 2025 - TDCX ^[2], a leading global business process outsourcing (BPO) company for technology and blue-chip companies, has retained its rank as the top Southeast Asian BPO in the Outsource Accelerator (OA) 500 2025 Index ^[3]. The company also moved up in global rankings to 17^th this year.

Ms. Angie Tay, Group Chief Operating Officer, TDCX, said, "In a world increasingly defined by volatility and uncertainty, customer experience is one of the most powerful trust builders for brands. When done well, it strengthens relationships, drives loyalty, and enhances customer lifetime value—making it a key lever for growth.

"At TDCX, we invest continually in the capabilities and talent needed to help our clients deliver exceptional CX at scale. Our acquisition of Open Access BPO ^[4] and expansion of AI-driven solutions reflect this commitment. Outsource Accelerator's recognition of TDCX being among the top firms globally for outsourced CX is a testament to our commitment to providing excellent CX services and a tribute to our 20,000-strong team who are delivering world-class support every day. We thank Outsource Accelerator for this honor."

Mr. Derek Gallimore, Founder and CEO of Outsource Accelerator, said, "What sets TDCX apart from other BPOs is its remarkable ability to blend technological innovation with human expertise, delivering superior results for their clients. TDCX exemplifies the gold standard in outsourcing that modern enterprises increasingly depend on in today's digital-first business environment."

TDCX AI recently rolled out an AI enablement program for a batch of customer experience agents to learn about machine learning fundamentals, natural language processing, and AI ethics. In the course of the lessons hosted by Google Cloud Skills Boost, agents who completed the program were granted a professional certification, establishing TDCX professionals as qualified AI practitioners in the industry. This initiative aligns with TDCX's broader goal of cultivating a future-ready workforce skilled in leveraging AI tools for enhanced efficiency and extracting actionable insights from business intelligence data.

The index evaluates more than 3,200 BPO companies worldwide based on their global network strength and commitment to excellence. Assessment factors include geographic footprint alongside qualitative metrics such as online prominence and reputation - measured through employee reviews, LinkedIn engagement, and comprehensive third-party analysis from Crunchbase, Glassdoor and Zoom Info.

https://www.tdcx.com ^[5]https://sg.linkedin.com/company/tdcxgroup ^[6]

Hashtag: #TDCX

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