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Helper bots in online communities diminish human interaction

  • Written by John Lalor, Assistant Professor of IT, Analytics, and Operations, University of Notre Dame
Helper bots in online communities diminish human interactionBots can be helpful in online communities, but they can also come between people.mathisworks/DigitalVision Vectors via Getty Images

When bots – automated agents that perform tasks on behalf of humans – become more active in online communities, it has profound effects on how humans interact with each other on those platforms. Bots...

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