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Retailers that make it harder to return stuff face backlash from their customers

  • Written by Huseyn Abdulla, Assistant Professor of Supply Chain Management, University of Tennessee
Retailers that make it harder to return stuff face backlash from their customersShoppers line up with returns and exchanges at L.L. Bean in Freeport, Maine, on Dec. 26, 2010.Jill Brady/Portland Press Herald via Getty Images

In 2018, L.L. Bean ended its century-old “lifetime” return policy, limiting returns to one year after purchase and requiring receipts. The demise of this popular policy sparked backlash, with...

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