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Could UPS and FedEx get holiday packages to their destinations faster? This research suggests yes

  • Written by Toyin Clottey, Professor of Supply Chain Management, Wayne State University
Could UPS and FedEx get holiday packages to their destinations faster? This research suggests yesThe real heroes of the holidays.Drew Angerer/Getty Images

Every year, parcel delivery companies – think UPS and FedEx – hire tens of thousands of seasonal driver helpers to handle the deluge of presents that arrive with the holidays. At peak times, shipping firms depend on their helpers just as much as Santa depends on his elves. And...

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