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To have better disagreements, change your words – here are 4 ways to make your counterpart feel heard and keep the conversation going

  • Written by Julia Minson, Associate Professor of Public Policy, Harvard Kennedy School
To have better disagreements, change your words – here are 4 ways to make your counterpart feel heard and keep the conversation goingShowing you're listening is a critical part of fraught discussions.Thomas Barwick/DigitalVision via Getty Images

Your 18-year-old daughter announces she’s in love, dropping out of college and moving to Argentina. Your yoga-teaching brother refuses to get vaccinated for COVID-19 and is confident that fresh air is the best medicine. Your boss...

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