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To have better disagreements, change your words – here are 4 ways to make your counterpart feel heard and keep the conversation going

  • Written by Julia Minson, Associate Professor of Public Policy, Harvard Kennedy School
To have better disagreements, change your words – here are 4 ways to make your counterpart feel heard and keep the conversation goingShowing you're listening is a critical part of fraught discussions.Thomas Barwick/DigitalVision via Getty Images

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