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Bad managers, burnout and health fears: Why record numbers of hospitality workers are quitting the industry for good

  • Written by Andrew Moreo, Assistant Professor of Hospitality Management and Director of Research, Florida International University
Bad managers, burnout and health fears: Why record numbers of hospitality workers are quitting the industry for goodDealing with customers every day can put significant stress on hospitality workers. AP Photo/Mark Lennihan

About 3.5 million people have at least temporarily left the U.S. workforce since March 2020. Over one-third of them – 1.2 million – are in the leisure and hospitality industry.

This has created huge problems for restaurants, hotels...

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